InMyNameKYC

End User Guide

Welcome to INMYNAMEKYC. This guide will help you complete your identity verification and onboarding quickly and securely. .

1. Check Your Email 

• You will receive an email from your law firm with: 

• A unique reference code (your personal registration code). 

• Clear instructions. 

• App Store / Google Play download links. 

• A short FAQ for reassurance. 

• This email is your official starting point — keep it safe. 

2. Download the INMYNAMEKYC App 

• Click the link in the email for your device: 

• Apple App Store (for iPhone/iPad) 

• Google Play (for Android phones) 

• Install the app on your device. 

3. Begin Onboarding with Your Reference Code 

• Open the app and enter the reference code from your email. 

• This connects your details securely with your law firm’s records. 

• You’ll then create your secure account using your name, email, date of birth, and address (postcode lookup is built in). 

4. Consent & Privacy 

• You’ll see a welcome screen explaining how your data will be used: 

• Checked securely by Entrust, our trusted identity partner. 

• Used only for legal identity and compliance — never for marketing. 

• Covered by our Privacy Policy. 

• Tick the consent box to continue. 

5. Identity Verification 

• Upload ID: Photograph your valid passport, UK driving licence, or national ID card. 

• Take a Selfie: Match your face to your ID. 

• Background AML Checks: These run silently (address, DOB, electoral roll, credit header, etc.). 

• If verification fails, you’ll be prompted to retry. After 2 failed attempts, your documents will go to manual review. 

6. Review and Sign Documents 

• Once ID is verified, you’ll be shown your onboarding documents: 

• Terms of Business 

• Client Care Letter 

• These open in DocuSign for secure e-signature. 

• Use your finger or mouse to sign where prompted. 

• Copies are securely stored and emailed to you and your law firm. 

• If unsigned after 24 hours, you’ll receive a reminder. 

7. Make a Secure Payment 

• After signing, you’ll be asked to authorise a one-off payment via GoCardless. 

• The amount is pre-filled based on your legal matter type — you cannot change it. 

• Enter your bank details (name, sort code, account number, email). 

• Confirm and authorise the payment. 

• You’ll receive an on-screen confirmation and a receipt email. 

8. Completion 

• You’ll see a confirmation: 
  “Your details have been securely submitted. We’ll be in touch soon.” 

• Your law firm is notified immediately. 

9. Common Questions 

• What IDs are accepted? – Passport, UK driving licence, or national ID card. 

• Can I use an expired ID? – No, only valid documents are accepted. 

• What if I close the app mid-way? – Don’t worry, your progress is saved. Just log back in with your reference code. 

• Why a Source of Funds check? – Required by law in some transactions (e.g., property purchases). 

✅ Tip: Use good lighting and make sure the whole ID is visible when taking photos. 
✅ Reminder: All emails will come from your law firm or INMYNAMEKYC — if in doubt, check with your solicitor.